PROJECTEN
TAX SERVICE Working on results anytime, anywhere
Introducing new ways of working at service divisions of the Tax and Customs Administration
Working on results anytime, anywhere
Using this slogan, the Dutch Tax Authorities have started developing and implementing an extensive program with the aim of promoting the new ways of working within its service divisions. The Ministry of Finance, in collaboration with the Center for Knowledge and Communication (CKC), has formed an expert team to support tax offices throughout the Netherlands with the introduction of new ways of working. Nassau supported the program director in the development and implementation of the HNW program (from vision to practice), contributed to the professionalization of the HNW team and helped various departments of the Tax Authorities with the introduction of HNW (Amsterdam, Eindhoven, Arnhem and Nijmegen).
4-member objective
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The objective of the Tax and Customs Administration when introducing HNW was 4-fold:
Even better service to citizens and companies, by improving supervision and services and thereby increasing compliance
Continue to work on social duty to organize work more effectively and efficiently and to facilitate it optimally
Creating adequate working environments for employees that contribute to an optimal result, better cooperation and better work-life balance
Connecting developments in a virtual, mental and physical environment - with and in the work of the Tax and Customs Administration
Contribution of the new way of working
The added value of the New Way of Working must ultimately be reflected in effective cooperation and better performance, in which tools such as the physical working environment and ICT support the desired behavior. The New Way of Working thus contributes to the realization of the permanent task of the Tax and Customs Administration, good business operations, efficient supervision and increasing efficiency.
“The HNW Program has combined knowledge and experience and ensured that HNW was tackled firmly in our organization. This helps us to take the next steps to achieve the organization we want to be: modern and efficient, driven by results for citizens and companies. ”
Peter Veld - Director General of the Tax Authorities.
